Support
Getting help and emergency contacts
2 min read · 2 min
24/7 AI support hotline
Rentujemy operates a 24/7 AI-powered phone hotline. Call the number in your check-in message for instant help with access codes, WiFi, appliances, parking, or any other question. The AI responds in your language and resolves most issues in a single call.
💡If the AI can't solve your issue, it transfers you directly to a human team member.
Messaging support
You can also message support via your original booking platform (Airbnb, Booking.com) or by replying to your check-in email. Response times are typically within a few hours — the hotline is faster for urgent issues.
Emergencies
For any life-threatening emergency, contact local emergency services immediately — do not wait for support.
⚠️Emergency numbers: Poland — 112 (general), 999 (ambulance), 998 (fire), 997 (police). Dubai — 999 (police / ambulance / fire).
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