Guests
Booking#
Best price guaranteed — why booking directly saves you money
Why booking on rentujemy.com always gives you the lowest available rate for the same property.
1 min
Receipts and invoices for business travel
How to get a receipt or generate a VAT invoice for your RENTUJEMY stay — do it yourself in the guest portal, any time from checkout up to the 15th of the following month.
2 min
Cancellation policy
How flexible cancellation works at RENTUJEMY and what you pay if you cancel.
1 min
Discount coupons and promo codes
How to apply a discount code when booking on RENTUJEMY.COM and how the discount is calculated.
2 min
Why we verify your ID — and what to send
Why RENTUJEMY asks for a photo ID before check-in, what to send, how it is stored, and when it is deleted.
2 min
Instant confirmation — your booking is secured immediately
How RENTUJEMY instant confirmation works and what it means for your booking.
1 min
Book directly — no middleman, no platform
What it means to book directly with RENTUJEMY and why it gives you a better experience.
1 min
Check-in & Access#
How to check in to your apartment
Step-by-step guide to accessing your RENTUJEMY apartment on arrival day.
2 min
How to check out
What to do before you leave and how to return the apartment keys.
1 min
Early check-in
How to request early access to your apartment before the standard 3:00 PM check-in time.
1 min
Late checkout
How to request a checkout time later than the standard 11:00 AM.
1 min
During Your Stay#
Your Stay#
Extending your stay
How to add extra nights to your reservation if your plans change.
1 min
House rules and policies
The key rules that apply to all RENTUJEMY properties and how we handle violations.
1 min
Parking at your apartment
How to find out what parking is available at your specific RENTUJEMY apartment — before and after booking.
2 min
TV and streaming services
What to expect from the TV in your apartment — we do not provide streaming accounts.
1 min
WiFi, parking, and apartment amenities
Everything you need to know about getting connected and using your apartment.
1 min
Policies#
Filming and photo shoots
Our apartments are for accommodation only — commercial filming and photo shoots are not permitted.
1 min
Long stays and lease agreements
How longer stays work at RENTUJEMY, and why we cannot sign a tenancy or lease agreement.
1 min
Mail and mailbox access
Why apartments do not come with mailbox access, and what that means for post and deliveries.
1 min
Supported payment methods
How payment works at RENTUJEMY — accepted methods, what's not accepted, and how the security deposit is handled.
1 min
Security deposit explained
How the security deposit works, when it's charged, and how to get it back.
1 min
Support#
House Rules#
general#
Getting Started#
Where does RENTUJEMY operate?
The cities and neighborhoods where RENTUJEMY manages properties.
1 min
Why book directly with RENTUJEMY?
The benefits of booking directly versus through an OTA platform.
1 min
Who is RENTUJEMY?
The short story of who we are, where we come from, and why we manage properties the way we do.
2 min
Official Polish partner of
Homes & Villas by Marriott Bonvoy
Safety
Your deposit adapts to your history
First-time guests may pay a deposit. Guests with a clean track record pay less — or nothing. Trust is earned and reflected in your terms.
We verify who you are
Identity is verified before a reservation is confirmed — protecting the property, the neighbourhood, and every guest who stays there.
One team, end to end
The people who prepared your apartment are the same people you call if something goes wrong. No anonymous subcontractors.
Digital access — no coordination required
Your door code arrives before you do. No key handover, no waiting, no scheduling around someone else.
AI support with instant human escalation
Routine questions answered instantly, 24/7. Urgent issues reach a real person within minutes — no ticket queue.
Privacy during your stay
We do not enter the apartment during your reservation. Your space is yours. In an emergency we notify you first.