How to check in to your apartment

Complete your check-in form first

Before you can access the apartment, you must fill in the check-in form in the RENTUJEMY guest portal. You'll receive a link in your booking confirmation — open it and complete the form as soon as possible, ideally before arrival day.

• Open your guest portal link — Use the link from your booking confirmation email or the RENTUJEMY message on your booking platform.
• Fill in the check-in form — Enter the required details for all guests. This is mandatory — access instructions are only released once the form is submitted.
• Security deposit (if required) — Some reservations require a security deposit. If yours does, you'll be prompted to authorise it in the guest portal as part of the check-in process. The deposit is a temporary card hold — not a charge.

Accessing the apartment

• Find the building entrance — Use the address in your check-in message. If there is a building intercom or entry pad, the code is included in your instructions.
• Locate the key safe or smart lock — Most apartments use a key safe box mounted near the door, or a smart lock with a PIN code. Both are listed in your check-in message.
• Enter the apartment — Use the code to open the lock or retrieve the key. Close and secure the door behind you.
• Confirm your arrival — If prompted, confirm your arrival via your booking platform (Airbnb, Booking.com) so the host is notified.

Standard check-in time

Check-in is from 3:00 PM. If you arrive earlier, see the Early Check-in article for options.