Operations
Guest verification
3 min read · 3 min
What we verify
Before a confirmed reservation is granted access, every guest goes through RENTUJEMY's verification process. We collect and check: a government-issued ID document, a matching selfie, a verified phone number, and prior booking history across platforms. You see only the result — approved or not approved. You do not receive the guest's personal documents.
What happens if verification fails
If a guest cannot be verified, the reservation is not confirmed. RENTUJEMY contacts the guest and, where possible, redirects them to suitable alternative accommodation. As a cohost, no action is required from you — we handle the full communication.
Your role
Cohosts do not communicate with guests during the verification stage. If a guest contacts you directly about verification, redirect them to RENTUJEMY support. All verification decisions are made solely by RENTUJEMY.